On a call
A receptionist that never puts anyone on hold.
It greets callers with your greeting, recognizes customers by their number and does what your front desk does: books, moves, cancels, answers "when's my appointment?" and "what do I owe?", and takes a message when it can't.
- Books open arrival windows, instantly or as a request, the way your online booking does
- Cancels or moves a customer's own visit after confirming, within your portal's cut-off
- Answers a known caller's questions about their appointments and invoices, and texts them a link to their account
- Takes callback requests and logs new callers as leads in your pipeline
On LevelBy text
Texts answered in your customer's language.
The same receptionist answers texts to your business number, in English or Spanish, whichever the customer uses. When someone on your team picks up the thread, it steps aside.
- Replies in the customer's language, English or Spanish
- Stays out of a thread for 12 hours after someone on your team texts in it
- Never answers a number that texted STOP
- Your speed-to-lead text skips leads it already answered, so nobody gets two
On LevelYour rules
It works for you. You stay in charge.
Tell it what it must always say or do, what your business does and where it works. Pick its voice and greeting, choose where handed-off calls go, and set a daily limit on its minutes.
- "Things the AI must always do or say" and "About the business", in your words
- Your own greeting, in English and Spanish, and a choice of voices
- Handed-off calls go to your office and staff browsers, a number you choose, or voicemail
- Every call's transcript and the job it booked in Inbox → Calls; recording with a spoken notice if you turn it on
