Tandem vs ServiceTitan
ServiceTitan power, without the contract or setup fee.
ServiceTitan is built for large HVAC, plumbing and electrical companies, and it's priced that way: by quote, per technician, usually with an implementation fee and an annual contract. Tandem gives a small or growing shop dispatch, estimates, payments, memberships and an AI receptionist at a price on the website, live in an afternoon.
Competitor facts checked , with sources- A price you can seeServiceTitan doesn't publish prices; reports put it around $245 to $398 per technician a month. Tandem's plans are on our pricing page, for the whole team.
- No contract, no setup feeServiceTitan typically asks for a 12-month commitment and charges for implementation. Tandem is month to month, with a 14-day trial and no card.
- Live this week, not this quarterServiceTitan rollouts are reported to take months. Tandem imports your customers and price book and is ready the same day.
What you'd pay, month by month.
ServiceTitan doesn't publish prices; it quotes each company. The figures here are third-party reports, so treat them as a guide. Tandem's side is Level, which has the AI receptionist and API.
| People who sign in | Tandem | ServiceTitan |
|---|---|---|
| Just you | $299/mo on Level | Quote only · reported about $245–$398 a month for 1 tech |
| 3 people | $299/mo on Level | Quote only · reported about $735–$1,194 a month for 3 techs |
| 5 people | $299/mo on Level | Quote only · reported about $1,225–$1,990 a month for 5 techs |
| 10 people | $299/mo on Level | Quote only · reported about $2,450–$3,980 a month for 10 techs |
| 15 people | $299/mo on Level | Quote only · reported about $3,675–$5,970 a month for 15 techs |
ServiceTitan: reported $245–$398 per technician a month (Projul and Fieldproxy, 2026), before implementation fees and add-ons; office users and add-on products can change it. Tandem: monthly billing, the lowest plan with the AI receptionist (ServiceTitan's AI Voice Agent is in its core subscription); pay yearly and two months are free.
- Tandem
- Contract: none. Monthly or yearly, cancel any time.
- Trial: 14 days with everything in the plan, no card.
- Card payments: through your own Stripe account at Stripe's rates; Tandem adds no fee on top.
- AI receptionist: on Level, with minutes included.
- ServiceTitan
- Contract: Typically 12 months, by reports; quoted per company.
- Setup: Implementation fees reported from a few thousand dollars to $15,000 or more, and rollouts of 2 to 12 months.
- Trial: None; a demo with sales.
- Card payments: ServiceTitan Payments, at rates quoted to you.
- AI phone answering: AI Voice Agent, in the core subscription since fall 2025.
Price it for your team.
Enter your technicians, your office and how many minutes of calls you'd want the AI to answer. We add ServiceTitan's setup fees, contract and AI add-on where they're published or reported, and say so when they aren't.
For 5 people, Tandem is $299 a month; ServiceTitan is reported $980–$1,592 a month. Over 3 years Tandem costs at least $29,516 less.
- Tandem · Level
- A month $299
- Setup None
- AI receptionist Not asked for
- Contract None
- Over 3 years $10,764
- ServiceTitan · reported
- A month $980–$1,592
- Quote only: reported $245–$398 per technician a month; office users and add-ons can add to it
- Setup $5,000–$15,000 (implementation, reported)
- Contract 12 months, typically (reported)
- Over 3 years $40,280–$72,312
Monthly billing, before tax. Tandem prices everyone who signs in, technicians and office alike, on the lowest plan with what ServiceTitan's plan here includes; pay yearly and two months a year are free. ServiceTitan: third-party reports, not a quote, with the reported setup fee in the 3-year figure; add-ons beyond the plan aren't counted. Sources at the foot of the page.
Feature by feature.
What each one does today. Where Tandem needs a particular plan, the table says which.
| Tandem | ServiceTitan | |
|---|---|---|
| Win the work | ||
| AI that answers calls and texts and books jobs | On Level · minutes included | AI Voice Agent, in the core subscription |
| Estimates with options and e-signature | Good/better/best, deposits, e-signature | Yes |
| Price book | Flat-rate, with HVAC, plumbing and electrical starters | Yes; Pricebook Pro is an add-on |
| Run the day | ||
| Drag-and-drop dispatch | Plus auto-schedule by skill and drive time | Yes; Dispatch Pro is an add-on |
| Tech app | iPhone, Android and iPad; works offline | Yes |
| Tech locations and live tracking for customers | While clocked in, from the tech's phone | Fleet Pro is an add-on |
| Timesheets and commissions | Overtime rules, commissions, payroll export | Payroll on Essentials and up |
| Inventory and purchase orders | No | Yes |
| Get paid | ||
| Card and bank payments | Your own Stripe account, no Tandem fee on top | ServiceTitan Payments, rates quoted |
| Customer financing | On the way | Integrated Financing add-on |
| Memberships and service plans | Included | On The Works |
| Keep customers coming back | ||
| Text, email and postcard campaigns | On Crew or Level | Marketing Pro is an add-on |
| Know your numbers | ||
| Reports | Plus questions answered in plain English | Advanced reporting on The Works |
| More than one location | On Crew or Level | Yes |
| Works with Claude and ChatGPT | On Level | Not listed |
| People included | 1, 5 or 15 by plan, then a set price each | Priced per technician |
Why switch
Where Tandem pulls ahead.
Prices on the website
You can see what Tandem costs before you talk to anyone, and the price covers your team, not each technician.
No lock-in
Month to month or yearly with two months free. If Tandem stops earning its keep, you leave.
Set up in an afternoon
Starter price books for HVAC, plumbing and electrical, imports from spreadsheets, and a welcome guide. No implementation project.
Simple enough for the whole crew
The tech app shows each tech their day, works offline, takes payment and signatures, and builds estimates by voice. Nothing to train for weeks.
The AI does the paperwork
The AI receptionist books jobs from calls and texts; techs dictate estimates; the office asks questions about the business in plain English.
An open API on a published plan
REST, GraphQL, webhooks and a connection for Claude and ChatGPT, on Level, without a partner program.
See it in the product
Hear Tandem answer
A leaking water heater, booked in under a minute.
Sample call, recreated with AI voices. Not a real customer or business.
The AI receptionist answers with your business's name, asks what's wrong and where, offers two open times from your schedule, books the visit and texts the confirmation. It's on Level, in the voice you pick.
Transcript
- AI receptionist: Thanks for calling Wight Plumbing. I'm the virtual assistant. How can I help?
- Caller: Hi. My water heater's leaking. There's water all over the garage floor.
- AI receptionist: Sorry to hear that. Is it a steady leak, or a slow drip?
- Caller: A slow drip from the bottom, but it's getting worse.
- AI receptionist: Got it. Can I have your name and the address for the visit?
- Caller: Mark Delgado, 418 Alder Street, Springfield, Oregon, 97477.
- AI receptionist: Thanks, Mark. I have tomorrow, Tuesday, 8 to 10 in the morning, or 1 to 3 in the afternoon. Which works best?
- Caller: Eight to ten, please.
- AI receptionist: You're booked for Tuesday, 8 to 10 a.m., for the leaking water heater. We'll text you a confirmation. Anything else?
- Caller: No, that's it. Thanks!
- AI receptionist: Thanks for calling! Have a great day.
Then, by text: Wight Plumbing: you're booked for Tue 8:00–10:00 AM. Reply to this text with any questions. Details: (a link to the visit)
To be fair
Where ServiceTitan is the better pick.
Our honest takeIf you run 15 or more techs, several locations or a call center, and want inventory and payroll in the same system, ServiceTitan earns its price. If you're a 1 to 15 person shop that wants to stop answering the phone and start getting paid faster, Tandem costs a fraction and you can start today.
- Big operations. Dozens of techs, a call center, several locations: ServiceTitan is built for that scale.
- Inventory and purchasing. Truck stock, warehouses and purchase orders. Tandem doesn't track inventory yet.
- Payroll and call analytics. Configurable payroll, call booking rates and marketing attribution down to the call. Tandem has timesheets, commissions and lead-source reports, and exports to your payroll provider.
- Add-on depth. Pricebook Pro, Fleet Pro, Contact Center Pro and the rest go further than Tandem's built-in versions.
No contract. Your data leaves with you.
Software should keep you because it works, not because leaving is hard. Here's what Tandem lets you take with you, and what ServiceTitan asks you to sign.
- No contract, no setup fee. Pay monthly, or yearly with two months free, and cancel any time. The 14-day trial needs no card.
- Read-only, never locked out. If you cancel, your account stays open to read: you can still sign in, see every customer, job and invoice, and download your exports.
- Everything as a file. Customers, jobs, estimates, invoices, payments, your team, time entries and equipment as CSV or JSON, in full or just what changed since last time, on Level. The price book and equipment export as CSV on every plan.
- An open API. REST and GraphQL APIs, signed webhooks and a connection for Claude and ChatGPT (MCP), on Level, so your data can go wherever you need it.
- ServiceTitan
- Contract: Typically 12 months, by reports; quoted per company.
- Setup: Implementation fees reported from a few thousand dollars to $15,000 or more, and rollouts of 2 to 12 months.
- Trial: None; a demo with sales.
- From ServiceTitan's own pages and published reports, checked October 9, 2026. We haven't compared their export tools, so we don't.
Switching from ServiceTitan.
Run both side by side during the trial; nothing is texted or charged until you say so.
Export your customers, price book and job, estimate and invoice history from ServiceTitan (its reports export to Excel) as CSV or Excel files and bring them in under Settings → Import. Every row is checked before anything is saved, duplicates are caught, and nothing is texted or charged.
Connect your own Stripe account for card and bank payments, and QuickBooks Online if you use it.
Invite your team. Techs download the app, sign in and see only their own jobs.
Put a week of real jobs through Tandem alongside your current software. No card is needed during the trial, so you decide with your own numbers.
Tandem vs ServiceTitan: questions
How much does ServiceTitan cost compared to Tandem?
ServiceTitan doesn't publish prices. Third-party reports in 2026 put it at about $245 to $398 per technician a month, with implementation fees and a 12-month contract. Tandem's prices are on our pricing page, for your whole team, with no setup fee and no contract.
Is ServiceTitan too much for a small business?
Often, yes. ServiceTitan is built for larger HVAC, plumbing and electrical companies, and reviewers regularly mention the cost, the long setup and the training it takes. A shop with fewer than about 15 techs usually gets what it needs from a simpler tool like Tandem.
Does Tandem need a contract?
No. Pay monthly or yearly (two months free) and cancel any time. There's no setup fee, and the 14-day trial doesn't need a card.
Can I bring my data over from ServiceTitan?
Yes, on every plan. Export your customers, price book and history from ServiceTitan as CSV or Excel files and import them under Settings → Import. You see every row before anything is saved, customers you already have are caught, and nothing is sent to your customers.
Or send us the export and we'll do the import for you, for free.
Can I try Tandem before I leave ServiceTitan?
Yes. The free trial is 14 days with everything in the plan you pick, and you don't need a card to start. Run both side by side, then subscribe when you're ready; there's no contract and you can cancel any time.
Sources and fine print
ServiceTitan's prices and features are from their public pages and published reviews as we found them on October 9, 2026. Prices change and many vendors quote by the deal, so check with them before you decide; if something here is out of date, tell us and we'll fix it. Tandem's prices are the ones on our pricing page today, in US dollars, before tax.
- ServiceTitan pricing
- ServiceTitan Fall 2025 release guide
- ServiceTitan pricing analysis 2026 (Projul)
- ServiceTitan pricing (Fieldproxy)
ServiceTitan is a trademark of its owner. Tandem isn't affiliated with or endorsed by them.
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