Missed calls and texts answered and booked. Estimates built while you talk. Invoices that chase their own payment. Your crews stay on the tools, not on the phone.
Our mission
Tandem is your system: your operations, your customers and your money, run the way the best shops run theirs. Five promises we build every feature around.
Customers pay from a text by card or bank transfer. Take a deposit up front, let reminders chase what's late, and pass card fees on if you choose: up to 3%, never on bank payments.
Calls and texts answered and booked while you're on a job, estimates talked into the phone, and a schedule built by skill and drive time.
AI receptionist on Level · Estimates by voice on Level
On-my-way texts with a live tracking link, estimates they approve and sign on their phone, and messages in English or Spanish.
Customer texts, emails and calls in one inbox, and one live schedule the office and the trucks both see.
Two-way inbox on Crew or Level
Professional estimates and invoices, a free website, and a review request after each job.
Automatic review requests on Crew or Level
The founders
James Watling
Co-founder · Dev
Builds the product so it works the way a crew actually works.
Rocky Bunker
Co-founder · Customer support
Runs customer support. Text or call him directly.
Come see Tandem at Kiln.Send a quick text first so Rocky or James is ready to meet you.
Each company's records are kept apart, techs see only their own jobs, and every change records who made it. How we handle security.
Pick the plan for your team size. Customers pay invoices through your own Stripe account. See pricing.
The receptionist, estimates by voice and the tech assistant each have an owner's switch. The receptionist follows your rules and hands over to a person when it should.
Texts, email, saved lists and the tech app all start from the same job record, so every message goes out under your shop's name.
Hi Dana, thanks for walking me through the kitchen this morning. I've attached the full scope and pricing. The deposit link holds Thursday the 23rd as your start date.
Arrival and reminder texts go out under your shop's name, not a short code.
A reply pauses the automated texts so a person can pick the thread up.
What it does
Web forms, calls, texts, your booking page and the marketplaces all land on one board, matched to the customer when we can tell who it is.
Your AI receptionist picks up calls and texts day or night, answers questions about appointments and invoices, books open times and logs new leads. It hands over to your office when a person should take it.
Put jobs on the board by dragging them into a tech's lane, or let Auto-schedule pick the right tech and time by required skills, drive time, workload and due dates, with its reasons shown.
When your tech heads out from the tech app, the customer gets a text with a live map and an arrival time worked out from the drive.
Automations chase estimates, ask for reviews after a job and text new leads back. Campaigns go out by text, email or printed postcard to the customers you pick.
Send good/better/best estimates customers can approve and sign on their phone, take a deposit, and invoice when the job's done. Customers pay by card or bank transfer from the link, tip included.
Built to connect
Your books, payments and texts stay where they are. Tandem connects to them, and to the AI apps you already use.
MCP connector for Claude & ChatGPTQuickBooks sync is on Crew or Level; the AI apps connector is on Level.
The tech app
Your techs get the day, the job, the price book and the paperwork on their phone. What they do reaches the office as soon as the phone has signal.
Screens from the Tandem tech app, with demo data.
FromRidgeline Plumbing via Tandem
Dana from Ridgeline Plumbing would love your review
Ridgeline Plumbing
Dana from Ridgeline Plumbing would love your review.
Reply to this email to reach Ridgeline Plumbing.Ridgeline Plumbing via Tandem
Built in:
Prefer it automatic? The ready-made Review request automation texts two hours after a job is completed, unless someone has already asked.On Crew or Level
How it works
Sign up with your email. 14 days free, no card.
Import customers and your price book from Housecall Pro, Jobber or a spreadsheet, then invite your techs.
Estimate, signature, on-my-way text, invoice, paid.
See it in a minuteWatch the 60-second tourFrom the first call to the final payment, with captions.Switching
Export your customers and price book as CSV or Excel and import them under Settings → Import, on every plan. The trial needs no card, so you can run a week of real jobs alongside your current software.
Comes over:
Safe by default:
Always on
Your system answers, books, estimates and reports while you work. It's powered by AI, follows your rules and hands over to a person when it should.
AI receptionist
Answers the calls and texts you miss, books the visit and logs the lead.
Texts back in your customer's language. Calls are in English for now.
Estimates by voice
Your tech says what the job needs; the estimate is built from your price book.
Prices always come from your price book.
Office assistant
Ask about your business in plain words.
It only reads what you can already see, and changes nothing.
Claude & ChatGPT
Work in Tandem from the AI app you already use.
Changes are made with your own sign-in and permissions.
Plans & questions
The things people ask before they start a trial, answered the way we would across the counter.
$59/month
For the owner-operator. 1 person included.
$149/month
For a growing team. 5 people included.
$299/month
For the shop that runs on the level. 15 people included.
Every plan starts with a 14-day free trial. Pay yearly and get two months free.
More people or more locations? Enterprise: talk to us.
Compare plansStill have a question?
Rocky runs customer support. Text or call him directly and he writes back himself.
Text usOr email rocky@haestus.dev
You get 14 days with everything in the plan you pick, and you don't need a card to start. If you don't choose, your trial is on Crew.
Yes. The tech app shows each technician their own jobs for the day, lets them clock in and take breaks, head out (which texts the customer), start and finish jobs, take photos, fill in checklists, build estimates and get them signed on the spot, and take payments. It keeps working without signal and sends everything once it's back online.
Every company's records are kept apart and every request is checked against the company it belongs to. Passwords are stored as salted one-way hashes, two-step sign-in is built in (and you can require it for your whole team), you can see and end every session, and every change records who made it.
Yes. Export your customer list and price book from Housecall Pro or Jobber as CSV or Excel files and import them under Settings → Import, on every plan. We recognize both apps' columns, show you every row before anything is saved, and check for customers you already have (skip them, merge them or add them anyway). Then bring over past jobs, estimates, invoices and payments the same way: each is matched to its customer and keeps its dates, amounts and old number. Importing never texts, emails or charges your customers, and nobody is opted in to marketing unless your file says they agreed.
Try it on your next job, with your own customers and your own price book.